Troubleshooting: "The hardware information does not match with your dongle"
If you’ve reinstalled recently, you may need to use a "cleaner" tool provided by the software vendor to wipe old hardware signatures. Install the basic Autodata runtime and driver (you
October 26, 2023 Subject: Troubleshooting Hardware Key (Dongle) Recognition Failures Software Context: Autodata (Versions 3.38 through 3.45 / CARS) UID generator (GetUID
This is the fastest diagnostic test. Find any other Windows PC in your workshop. Install the basic Autodata runtime and driver (you do not need the full 20GB data install). Plug in your dongle. Sentinel Driver Reinstallation
If you recently changed your hardware (e.g., new motherboard or hard drive), the old license will no longer match. UID generator (GetUID.exe) included in your installation package. Use the new UID to generate a fresh license file. Restart the emulator after applying the new license. Sentinel Driver Reinstallation