Microsoft sometimes hosts legacy drivers. Search for "Graphtec" in the [Microsoft Update Catalog]. The VP500 driver may be listed under "Other hardware."
You ran the updater, but the plotter still won't cut. Here is the fix matrix: vp 500 plotter driver upd
: Users have reported cases where the plotter cuts patterns at half the actual size (e.g., a 10-inch square cutting as 5 inches). Microsoft sometimes hosts legacy drivers