HyperX Cloud 2 is a "plug-and-play" device that does not require dedicated software drivers for basic operation. Instead, it uses standard Windows USB audio drivers that install automatically when connected. However, users often seek "drivers" when they actually need firmware updates

to ensure compatibility and access certain features like 7.1 surround sound. 1. Download Firmware (If Needed)

: If you are using the 3.5mm jack directly into your motherboard (without the USB dongle), the headset uses your computer's built-in audio chip. In this case, ensure your or motherboard audio drivers are up to date. OS Compatibility : While the headset works on Mac and Linux, the NGENUITY software is currently only available for Windows. hyperx.com Are you experiencing a specific error message or audio issue, such as the microphone not working

Upon selecting your headset in the app, NGENUITY will automatically scan for available updates.