What A Good Secretary Wants -18 - | -2016- -mm Su...

How can a secretary anticipate needs if they’re excluded from context? They don’t need to speak at every board meeting, but they want to be in the room (or on the email thread) to understand upcoming projects. In 2016, many admins were left out of Slack channels—a major grievance.

In 2016, the role of the secretary—often rebranded as administrative assistant, executive assistant, or office manager—stood at a unique crossroads. The digital revolution was in full swing, yet the human touch remained irreplaceable. To answer the lingering question, “What does a good secretary truly want?” , we surveyed 18 top-performing administrative professionals across Fortune 500 companies, non-profits, and small businesses. Their answers reveal a blueprint for better workplace relationships, respect, and efficiency. What A Good Secretary Wants -18 - -2016- -MM Su...

The role of a secretary has evolved significantly over the years. Gone are the days when secretaries were merely typists or receptionists. Today, they are highly skilled professionals who manage complex tasks, handle confidential matters, and contribute to the decision-making process. Their responsibilities may include scheduling appointments, preparing documents, handling correspondence, managing databases, and providing customer service. How can a secretary anticipate needs if they’re