Ensure the correct license type is assigned to the user in the Autodesk Account portal . If the user should be using a sign-in (named-user) license instead of a network license, reset the license type on the client machine.

The license is available on the server, but it’s reserved for a specific user who took it offline. The fix is rarely technical reconfiguration; more often, it’s communication with the borrower or administrative cleanup of orphaned borrow records.

, but the software is mistakenly set to look for a "Network" (Multi-User) license Server Restrictions: If your organization uses an Options File

Locate debug.log in the NLM installation folder. Search for:

Document version 1.0 – Last updated: 2026-04-19

Navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\FLEXlm License Manager . Find the value named . Delete this value .