Para ingresar por primera vez o de forma recurrente a tu cuenta, sigue estos pasos:

| Problem | Solution | | :--- | :--- | | | Double-check the domain. Is it @iess.gob.ec or @iess.gob.ec ? Ensure no typos. | | Forgotten Password | Click "Forgot password?" on the login page. If that fails, submit a ticket to the IESS Mesa de Ayuda (Help Desk) . | | Account Locked | Too many failed attempts? Wait 15 minutes and try again, or call the IT support line. | | Can't access from home | The IESS network may require a VPN. Check if you need to connect to the IESS Virtual Private Network first. |