osTicket uses a modular plugin architecture to extend its core functionality without requiring modifications to the base code. Plugins can be categorized into official core extensions, community-driven enhancements, and third-party integrations.
Shifts attachment storage from the database to Amazon S3 or the server's local filesystem to improve database performance.
Adds advanced security rules for staff passwords. Auth-2FA: Adds two-factor authentication for agents. 2. Third-Party Integrations & Connectors